Safety first
Safety & trust
Your child's safety is our top priority. Here's how we keep everyone protected.
We built safety into every step: verified coaches, public locations only, parental control for minors, and secure payments. If you ever need help, our team is here.
Coach verification
Every coach on our platform goes through a thorough verification process before they can accept bookings.
- School roster verification (college enrollment)
- Government-issued ID verification
- Background check screening
- Reference checks from coaches or teammates
- Sport credentials and experience validation
Public location requirement
In-person sessions must take place in public, verifiable locations—never in private homes.
- School gymnasiums or sport-specific facilities
- Public recreation centers
- Community centers
- Other verified public facilities
Parental oversight
For athletes under 18, parents stay in control. We build oversight into the platform.
- Parent or guardian account creation
- Parental approval for all bookings
- Option for parents to attend sessions
- Transparent communication between parents and coaches
Secure payments
All payments go through our platform via Stripe. You never share payment details with coaches. Purchase a package only after a free intro and mutual confirmation—protecting both families and coaches.
Reporting & support
We take safety concerns seriously. If something doesn’t feel right, we’re here.
- Report issues immediately through our platform
- Contact our support team 24/7
- All reports are investigated promptly
- Coaches who violate safety guidelines are removed