Next Level Athlete Network

This Privacy Policy explains how Next Level Athlete Network (“NLAN”, “we”, “us”, or “our”) collects, uses, and shares information when you use our website, book coaching sessions, or interact with our platform.

Information we collect

Account and profile information: name, email address, and any information you provide when creating an account or coach profile.
Booking and session information: session bookings, cancellations, participant details (including students/children you add), contact phone numbers, and related notes.
Waiver and consent information: signed participation waivers, participant names, parent/guardian consent details, and waiver document records.
Payment information: payment and billing are processed by third-party processors (e.g. Stripe). We do not store full payment card details on our servers.
Communications: messages you send through the platform (e.g. to coaches) and our responses.
Device and usage data: IP address, browser type, and pages you visit, for security, analytics, and improving the service (see our Cookie Policy for choices).

How we use information

To provide and operate the website and coaching/mentorship platform.
To manage accounts, coach approvals, bookings, sessions, and payments.
To store and display waiver and consent records as required for participation.
To communicate with you about bookings, account updates, and support.
To improve our services and user experience.
To prevent fraud and maintain security.
To comply with legal obligations.

Payments

Payments for coaching sessions are processed by third-party payment processors (for example, Stripe). We do not store full payment card details on our servers. Please review the processor’s privacy policy for how they handle your payment data.

Cookies and similar technologies

We may use cookies and similar technologies to keep you signed in, remember preferences, and for analytics and performance (e.g. PostHog, Sentry, or other analytics tools). You can opt in or out of non-essential cookies as described in our Cookie Policy.

How we share information

We may share information in limited circumstances, including:

With service providers that help us operate the platform (hosting, payments, analytics, error monitoring).
With coaches or parents as needed to fulfill bookings and communications (e.g. contact details for sessions).
To comply with legal requests or protect rights and safety.
In connection with a business transfer (e.g. merger or sale).

We do not sell your personal information to third parties for marketing purposes.

Data retention

We retain information as needed to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements (including waiver and booking records).

Your choices

You can update account and profile information through your dashboard.
You can manage cookie preferences as described in our Cookie Policy.
You can contact us to request access, correction, or deletion where applicable.

Contact us

For questions about this Privacy Policy, contact us at the email address listed in the website footer or through the contact information provided on our website.

Next Level Athlete Network (NLAN) – College student-athletes and coaches mentor younger athletes. Athletics, academics, discipline, leadership.